WHEN IT COMES TO SERVICE, OUR SERVICE PARTNER HAS YOU COVERED!
After 100+ years of service, Pitney Bowes has gained unique insights into small and middle market customers. This is reason one why Color Drop Digital has chosen Pitney Bowes as our service team - this Fortune 500 company has helped many start ups and existing businesses and their customers rest easier that their machinery will be serviced by a nationwide team of technicians and experts
Before we dispatch a service tech to your facility, we will call and triage the units to get the latest updates to better serve you. Our goal is a 97% FIRST TIME FIX. We don't want to have to revisit a situation any more than our customers do. 69% of all calls should be cleared in one hour 24% of all calls should be cleared in 90 minutes *Cleared means the customer is fixed over the phone, or a service call has been scheduled
Warranty calls, customer pays travel only, customer responsible for print heads if that is the issue Out of warranty, customer pays travel and $1200 per day and parts, if needed
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