WHEN IT COMES TO SERVICE, OUR SERVICE PARTNER HAS YOU COVERED!
Before we dispatch a service tech to your facility, we will call and triage the units to get the latest updates to better serve you. Our goal is a 97% FIRST TIME FIX. We don't want to have to revisit a situation any more than our customers do. 69% of all calls should be cleared in one hour 24% of all calls should be cleared in 90 minutes *Cleared means the customer is fixed over the phone, or a service call has been scheduled
Warranty calls, customer pays travel only, customer responsible for print heads if that is the issue Out of warranty, customer pays travel and $850 per day and parts, if needed
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